Returns

Blue Force Gear, Inc. – Return Policy For Certain Product Categories

Scope of Policy

This Return Policy applies exclusively to the following product categories:

·      IFAKs (Individual First Aid Kits) with Medical Fill

·      ISH Harness

·      CUSTOM SLINGS

 

Medical Supplies – No Returns

Due to health, safety, and regulatory considerations, all medical supplies, medical components, and medical products (including, but not limited to, any medical items contained within an IFAK or sold separately) are non-returnable and non-refundable under all circumstances, except where prohibited by applicable law or where the item was shipped in error by Blue Force Gear, Inc.

For clarity, once medical supplies leave Blue Force Gear’s control, they cannot be restocked, resold, or redistributed, and therefore are not eligible for return, exchange, or refund.

Return Eligibility

Blue Force Gear, Inc. will accept returns for the above-listed product categories only in the following circumstances:

·      The product was received in an incorrect size, color, or part number; or

·      The product exhibits a manufacturer’s defect.

Non-Refundable Conditions

Due to the nature and use of these products, returns or refunds will not be accepted under the following conditions:

·      The return is initiated more than fourteen (14) calendar days after the customer’s receipt of the product;

·      The product has been removed from the manufacturer’s original packaging;

·      The product has been used, altered, or installed in any way; or

·      The product is missing any components, (including, but not limited to, accessories, mounting hardware, or the instruction manual).

 

Any items returned that do not meet the above conditions will be rejected and returned to the customer at their expense.

Return Authorization

All returns must be pre-authorized by Blue Force Gear, Inc. Customers must contact Customer Service within fourteen (14) days of receipt of the product to request a return.

Unauthorized returns will not be accepted.

Condition and Inspection

All returned products must be received by Blue Force Gear, Inc. in original condition, including all original packaging and components. Upon inspection and verification that the return meets the requirements of this policy, Blue Force Gear will issue, at its sole discretion, a replacement, exchange, or refund.

Additional Terms

Blue Force Gear, Inc. reserves the right to modify or amend this Return Policy at any time without prior notice. This policy does not limit any rights that may be available to the customer under applicable law.

 

RETURN POLICY

 

All returns must be pre-authorized by Blue Force Gear, Inc. A Return Merchandise Authorization “RMA” is required.  To request an RMA, customers must contact Customer Service within fourteen (14) days after delivery of the product.

 

Returns sent without an RMA may be refused and returned to sender at the customer’s expense, or otherwise handled at Blue Force Gear’s discretion in accordance with applicable law.

 

 

To initiate a return, please submit a request here: Blue Force Gear Find Your Order

 

OR email our Customer Service team at sales@blueforcegear.com with the following information:

 

1. Full Name
2. Order #
3. Reason for your return
4. Item name and quantity returning
 

Once you receive your RMA # from either of the options above, ensure this number is written on the outside of the package and address it to:

 

RETURNS DEPT, BLUE FORCE GEAR

176 Pine Barren Rd, STE A

Pooler, GA 31322

 

Customers are responsible for all return shipping costs and original outbound shipping charges are non-refundable, except where required by applicable law.

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If the return request is due to an order that has arrived defective, damaged, or incorrect, Blue Force Gear may provide a prepaid return shipping label and may issue a full refund or replacement once the return is received and inspected. Please report shipping damage or incorrect items promptly and retain all packaging for carrier inspection, if requested.

This policy is intended to describe Blue Force Gear’s voluntary return process and does not limit any rights you may have under applicable consumer protection laws.